FAQ
What are the available payment methods?
We accept T/T (Telegraphic Transfer), Western Union, and L/C at sight.
How long is the handling and production time?
Production usually takes about 25 days depending on the quantity. For items in stock, it only takes 2 to 3 days.
What shipping methods do you offer?
For samples, we suggest express couriers like DHL, UPS, TNT, or FEDEX. For bulk orders, we recommend air or sea freight.
How do you ensure product quality?
We have an experienced internal QC team. Every order undergoes strict inspection and testing before being shipped out.
What is your after-sales support policy?
Our team responds to inquiries within 24 hours. Technical support is available at any time, and we provide free replacements for confirmed quality failures.
Can I get technical assistance for specific stone types?
Yes, technical support is always available to help you choose the right wire saw specifications for your specific material hardness and application.