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Frequently Asked Questions
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), Western Union, and L/C at sight.
How long does it take to handle an order?
It normally takes 25 days for production based on order quantity. If the requested size is in stock, it only takes 2 to 3 days.
What are the shipping options available?
For sample orders, we suggest express couriers like DHL, UPS, TNT, or FEDEX, or by air. For bulk orders, we suggest shipping by air or by sea.
How do you ensure product quality?
We have our own experienced QC team. Every order undergoes strict inspection and testing before shipping out.
What is your after-sales service policy?
Our sales team responds to questions within 24 hours (excluding holidays). Technical support is available at any time, and free replacements are provided for confirmed quality failures.
Can these saws cut different types of stone?
Yes, our diamond wire saws are designed to cut various stones, including granite, quartz, marble, and limestone with different hardness levels.
KAT DRILLING
