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Frequently Asked Questions
What payment methods are accepted?
We accept T/T (Telegraphic Transfer), Western Union, or L/C at sight.
What is the handling time for an order?
Based on order quantity, it normally takes 25 days for production. If the requested size is in stock, it only takes 2 to 3 days.
How are the products shipped?
For sample orders, we suggest courier express (DHL/UPS/TNT/FEDEX) or by air. For bulk orders, we recommend shipping by air or by sea.
How do you ensure quality control?
We have our own experienced QC team. There is a strict inspection and testing process for every order before it is shipped out.
What kind of after-sales service do you provide?
Our team responds to inquiries within 24 hours. We provide continuous technical support and offer free replacements once a failure is confirmed to be caused by product quality.
Can this wire saw be used for different materials?
Yes, our diamond wire saws are suitable for cutting various materials including granite, marble, quartz, limestone, and reinforced concrete.
KAT DRILLING
