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Frequently Asked Questions
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), Western Union, and L/C at sight.
How long does it take to process an order?
Production normally takes about 25 days depending on quantity. If the size is in stock, it only takes 2 to 3 days.
What are the available shipping methods?
For sample orders, we recommend express couriers like DHL, UPS, TNT, or FEDEX, or by air. For bulk orders, shipping by air or sea is suggested.
How do you ensure product quality?
Every order undergoes strict inspection and testing by our experienced quality control team before being shipped out.
What kind of after-sales support is provided?
Our team responds within 24 hours. We provide technical support at any time and free replacements if a failure is confirmed due to product quality.
Can these diamond wires cut different types of stone?
Yes, our diamond wires are designed to effectively cut stones of varying hardness, including granite, quartz, marble, and limestone.
KAT DRILLING
